FAQs for ticket holders

The Assembly Rooms are configured differently for each event, so it’s not always possible to offer a choice of seating. If you have specific needs, please get in touch with the box office on 0131 228 1155 and we’ll be happy to talk you through available seating.

These are usually posted to you within three days of making your booking, unless you’ve booked standing tickets, which will be sent by tracked delivery two weeks before your event. If you still haven’t received them within 14 days after booking or by the date of your event, contact the box office on 0131 228 1155.

Bookings made seven days or less before the event will not be posted out – we would recommend selecting the ‘e-ticket’ option. Alternatively, you can collect tickets from the box office on the evening, at least 30 minutes before the start time.
 

For some concerts the promoter only provides a ‘doors open’ time – so for example ‘Doors 7pm’ means the doors open at that time. It’s not the start time of the concert. Quite often we don’t know that time until the day of the event. If you’d like an estimated start time for the support acts and main performer, call the Assembly Rooms 0131 220 4348 on the day, or check Facebook or Twitter for updates.

We only know the running order and timings of the concert once the performers have arrived to set up. If you need to know an approximate end time it’s best to call the box office on 0131 228 1155 after 2pm on the day of your event or check Facebook or Twitter for updates.

Concession and group discounts are at discretion of event promoters, so they may only be available on selected events. Check the relevant page on the What's On section to find out more.

Booking fees help promoters or companies staging their productions to cover the box office service charge on all ticket purchases. The charge helps us reach the financial targets set by City of Edinburgh Council, which pay for the counter, phone and online services we provide. For some events that charge is incorporated into the ticket price. For others, it is treated as a separate booking fee. We also charge a non-refundable transaction fee of £1.50 for telephone and online bookings.

All bookings and service charges are transparent in our publicity, such as our website.
 

If you think you’ve left or lost something at our venue, please call 0131 220 4348 and select Option 3. If no-one is there to take your call, please leave a number on our voicemail and we’ll get back to you as soon as possible. Alternatively, you can email us. 

We keep lost property for two months, before donating it to charity. Higher-value items are only stored for a short time, then passed on to the police. 
 

For all public events we have some simple security measures in place, and we’d ask you to be aware of them before you arrive, and to allow plenty of time to get through them.

•    Please limit bags to one small handbag or backpack per person and keep bags with you at all times. 
•    Don’t bring your own alcohol or any bottles or cans 
•    We may carry out random bag searches at the main entrance doors, so thank you for co-operating.