Last updated: 22 October

Covid-19 has brought about several changes to our operation that will now remain in place for the comfort and safety of staff, artists, and contractors. These include:

  • enhanced cleaning protocols
  • provision of anti-bacterial hand sanitiser stations throughout the venue
  • contactless payments/tickets preferred
  • staff fully trained in current Government Guidelines
  • staff encouraged to take Lateral Flow Tests twice a week in line with NHS Scotland guidelines
  • Good to Go and See it Safely accreditation
  • ‘Fresh air’ only ventilation systems
     

Below are some FAQs that you may find useful and if you have any queries relating to your booking or your visit to the venue please contact us enquiries@assemblyroomsedinburgh.co.uk

Feeling unwell?

Please do not attend the event or performance if you feel unwell, have Covid-19 symptoms or have been contacted by NHS Scotland Test and Protect in the last 14 days. Residents showing Covid-19 symptoms can pre-book a test by visiting www.nhsinform.scot/test-and-protect

A number of British Sign Language videos explaining how to avoid infection, self-isolation advice etc is available on the NHS Inform website.

Some cultural performances are presented by external promotes, each of whom have their own policies regarding customers who have tested positive for Covid-19 or have been advised to self-isolate. If you have booked your tickets via the Usher Hall box office (Assembly Rooms ticketing outlet), please email us including details of your order reference number to customer.enquiries@usherhall.co.uk by midday on the day of the performance. We will then be able to advise you what procedures you will need to follow e.g. proof of a positive PCR test or Track and Trace contact may be required by some promoters.

If you are attending an event please contact the event organiser, to discuss cancellation of your attendance at the event.

NHS Scotland Test and Protect

Please use the free Protect Scotland app from NHS Scotland where possible - QR codes will be available at all our venues and will take you directly to the NHS website.

The venue will also be manually collating contact details for those who do not have access to the Protect Scotland app

Vaccine certificate checks

In accordance with Scottish Government guidance, from 1 October 2021, those attending live indoor events/performances with over 500 unseated people attending will be required to show they have been fully vaccinated (or otherwise exempt).

What do I need to provide?

To gain entry you must be able to show proof of your fully vaccinated status via the QR code either on the NHS Scotland COVID Check APP or an official printed/downloadable version (p. Checks will be in place so please be prepared to do so on request. For more information visit NHS Inform.

The following exemptions apply:

  • under 18s (you may be asked to provide proof of age)
  • participants in vaccine trials
  • people who cannot be vaccinated for medical reasons (you must provide a medical exemption certificate).

Visitors from the rest of the UK - and the broader Common Travel Area (including Republic of Ireland) - will be able to use their existing Covid Status apps with QR codes (and paper-based certificates originals only/not copies) to gain entry to relevant venues in Scotland.

The vaccine certification scheme does not replace existing COVID safety measures detailed below; it is an additional safety measure. Visitors are still expected to wear face coverings when attending events in accordance with Government guidelines.

If I cannot attend due to vaccination status will I be eligible for a refund?

If you cannot attend due to vaccination status, please contact your original point of purchase to enquire further about a refund. Refund enquiries should be submitted no later than 48 hours prior to the event date.

Lateral flow tests

Although it is not an entry requirement, we recommend taking a lateral flow test prior to attending the concert. Tests are available via the Government's website

Do I need to wear a face mask when visiting the venue?

Yes, this is a Scottish Government legal requirement Coronavirus (COVID-19): staying safe and protecting others - gov.scot (www.gov.scot). that all staff, audiences and contractors need wear face masks in all areas of our buildings. 

The only exemptions to these guidelines will be when eating and or drinking, or if exempt for medical reasons.

I am exempt from wearing a face mask. Can I still attend?

Yes you can attend our events however, if you are exempt from wearing a face mask please wear an exemption lanyard.

How is air circulated around the Assembly Rooms?

Our air handling units in the Assembly Rooms are fed by filtered fresh air. Used air is extracted to the outside and is not recirculated. Filters are changed as part of regular routine maintenance and we have full control over the air system via our Building Management System.

How often will the Assembly Rooms be cleaned?

The whole venue will be cleaned throughout the day.

Touchpoints will be cleaned regularly when events/performances are taking place.

Toilets will be cleaned throughout the day, before, during and after events and performances.

Box Office: opening hours

The Usher Hall is the Assembly Rooms ticketing outlet - for cultural performances

Please contact us if you have a query, the best way to contact us is by emailing us at customer.enquiries@usherhall.co.uk Please include your booking reference and a contact telephone number.

As we reopen, the physical health and mental wellbeing of those who work at the Usher Hall will be a priority. Therefore, we are implementing a phased reintroduction of our services.

A limited telephone service will reopen from 30 August from 10am – 2pm. You can reach us on 0131 228 1155 during this time.

Our counter service will not be open in September during the day.

On performance days our counter will be open 1 hour before the doors open.  Staff numbers will be reduced, therefore please book tickets in advance or contact us regarding any issues prior to attending the event.

Advanced online booking

If possible, please book online in advance and look out for a booking confirmation email from us.

Many events are now only offering e-tickets. These may not be emailed at time of booking. Check your confirmation email for details. If you haven’t received an email or tickets from us, please check your spam folder before contacting us.

If you are unable to book online, we shall be happy to receive your call on 0131 228 1155 Monday to Friday 10am - 2pm.

What to expect upon arrival

We will be conducting our standard security checks when you arrive at the Assembly Rooms.

Please call our reception - 0131 220 4348 - one week in advance of the event/performance you are attending to check if there will be cloakroom facilities offered.

We encourage you to go into the venue and / or take your seats as soon as you can to avoid congestion in the foyer and bar areas.

Please ensure you share your details via the NHS Scotland Test and Protect app – QR codes will be available throughout the venue. The venue will also be manually collating contact details for those who do not have access to the Protect Scotland app.

Will I have to queue when I arrive at the building?

There maybe an element of queuing when you arrive at the venue. We would ask that you put your face mask on and keep your distance from the people around you and our team will work as quickly as possible to get you into the venue.

Social distancing

Although social distancing is not a legal requirement, we would encourage all our  customers/guests, audience members and staff to keep their distance from the people around you.

Access

Information about access including induction loop system for hearing aid users, assistance dogs, wheelchair users and parking for blue badge holders can be found here on our Access page - www.assemblyroomsedinburgh.co.uk/your-visit/access

Accessible toilets are available and clearly marked on all levels.

Bar information for cultural ticketed events

Bar sales will offer a limited selection – please avoid if crowded and respect people’s personal space.

Emergency evacuation

Please note in the event of any emergency situation, the Assembly Rooms Emergency Plan supersedes Covid-19 guidance.