Last updated: 23 August
We are delighted to be welcoming audiences back to our venues and our priority is to ensure that your visit is safe and enjoyable.
Covid-19 has brought about several changes to our operation that will now remain in place for the comfort and safety of staff, artists, and contractors. These include:
- enhanced cleaning protocols
- provision of anti-bacterial hand sanitiser stations throughout the venue
- contactless payments/tickets preferred
- staff fully trained in current Government Guidelines
- staff encouraged to take Lateral Flow Tests twice a week in line with NHS Scotland guidelines
- Good to Go and See it Safely accreditation
- ‘Fresh air’ only ventilation systems
In addition to these measures other procedures will remain in the short term but will be closely monitored. These include:
- the wearing of face masks required in our venues for all unless exempt (please remember that some people may not have visible reasons for their exemptions).
- use the NHS Scotland Test and Protect app – QR code available at all venues and option to manually provide details too.
- encourage all to respect other people’s personal space
- vaccinations are recommended
- bar areas open, offering a limited selection – please avoid if crowded and respect people’s personal space
- refrain from attending if you are unwell, have Covid-19 symptoms or have been contacted by NHS Scotland Test and Protect in the last 14 days
We will be strongly recommending our visitors follow all our guidelines when visiting our venues.
All of our procedures are designed to keep everyone safe and ensure that all our audiences can enjoy their visit.
Please respect our staff at all times during your visit as they implement the processes, we have put in place to support everyone’s wellbeing.
If you need support prior to your visit to the Assembly Rooms, please call us on 0131 220 4348 or speak to a member of staff upon arrival.
Below are some FAQs that you may find useful and if you have any queries relating to your booking or your visit to the venue please contact us firstname.lastname@example.org
Please do not attend the event or performance if you feel unwell, have Covid-19 symptoms or have been contacted by NHS Scotland Test and Protect in the last 14 days. Residents showing Covid-19 symptoms can pre-book a test by visiting www.nhsinform.scot/test-and-protect
A number of British Sign Language videos explaining how to avoid infection, self-isolation advice etc is available on the NHS Inform website.
Some cultural performances are presented by external promotes, each of whom have their own policies regarding customers who have tested positive for Covid-19 or have been advised to self-isolate. If you have booked your tickets via the Usher Hall box office (Assembly Rooms ticketing outlet), please email us including details of your order reference number to email@example.com by midday on the day of the performance. We will then be able to advise you what procedures you will need to follow e.g. proof of a positive PCR test or Track and Trace contact may be required by some promoters.
If you are attending an event please contact the event organiser, to discuss cancellation of your attendance at the event.
NHS Scotland Test and Protect
Please use the free Protect Scotland app from NHS Scotland where possible - QR codes will be available at all our venues and will take you directly to the NHS website.
The venue will also be manually collating contact details for those who do not have access to the Protect Scotland app
Do I need to wear a face mask when visiting the venue?
Yes, this is a Scottish Government legal requirement Coronavirus (COVID-19): staying safe and protecting others - gov.scot (www.gov.scot). that all staff, audiences and contractors need wear face masks in all areas of our buildings.
The only exemptions to these guidelines will be when eating and or drinking, or if exempt for medical reasons.
I am exempt from wearing a face mask. Can I still attend?
Yes you can attend our events however, if you are exempt from wearing a face mask please wear an exemption lanyard.
How is air circulated around the Assembly Rooms?
Our air handling units in the Assembly Rooms are fed by filtered fresh air. Used air is extracted to the outside and is not recirculated. Filters are changed as part of regular routine maintenance and we have full control over the air system via our Building Management System.
How often will the Assembly Rooms be cleaned?
The whole venue will be cleaned throughout the day.
Touchpoints will be cleaned regularly when events/performances are taking place.
Toilets will be cleaned throughout the day, before, during and after events and performances.
Box Office: opening hours
The Usher Hall is the Assembly Rooms ticketing outlet - for cultural performances
Please contact us if you have a query, the best way to contact us is by emailing us at firstname.lastname@example.org Please include your booking reference and a contact telephone number.
As we reopen, the physical health and mental wellbeing of those who work at the Usher Hall will be a priority. Therefore, we are implementing a phased reintroduction of our services.
A limited telephone service will reopen from 30 August from 10am – 2pm. You can reach us on 0131 228 1155 during this time.
Our counter service will not be open in September during the day.
On performance days our counter will be open 1 hour before the doors open. Staff numbers will be reduced, therefore please book tickets in advance or contact us regarding any issues prior to attending the event.
Advanced online booking
If possible, please book online in advance and look out for a booking confirmation email from us.
Many events are now only offering e-tickets. These may not be emailed at time of booking. Check your confirmation email for details. If you haven’t received an email or tickets from us, please check your spam folder before contacting us.
If you are unable to book online, we shall be happy to receive your call on 0131 228 1155 Monday to Friday 10am - 2pm.
What to expect upon arrival
We will be conducting our standard security checks when you arrive at the Assembly Rooms.
Please call our reception - 0131 220 4348 - one week in advance of the event/performance you are attending to check if there will be cloakroom facilities offered.
We encourage you to go into the venue and / or take your seats as soon as you can to avoid congestion in the foyer and bar areas.
Please ensure you share your details via the NHS Scotland Test and Protect app – QR codes will be available throughout the venue. The venue will also be manually collating contact details for those who do not have access to the Protect Scotland app.
Will I have to queue when I arrive at the building?
There maybe an element of queuing when you arrive at the venue. We would ask that you put your face mask on and keep your distance from the people around you and our team will work as quickly as possible to get you into the venue.
Although social distancing is not a legal requirement, we would encourage all our customers/guests, audience members and staff to keep their distance from the people around you.
Information about access including induction loop system for hearing aid users, assistance dogs, wheelchair users and parking for blue badge holders can be found here on our Access page - www.assemblyroomsedinburgh.co.uk/your-visit/access
Accessible toilets are available and clearly marked on all levels.
Bar information for cultural ticketed events
Bar sales will offer a limited selection – please avoid if crowded and respect people’s personal space.
Please note in the event of any emergency situation, the Assembly Rooms Emergency Plan supersedes Covid-19 guidance.